TAKING IT TO THE SERVICE CENTER

If your unit is portable, your warranty may require you to take it to the service center. If not in warranty, the repair would generally be less expensive if you carried it in yourself.

If the unit is not easily transportable, the technician who checks your unit in the home may still need to carry it to the service center for repair. Even when you take it to the business, if a preliminary check is not feasible or does not reveal the source of the problem, the unit will have to kept for awhile to determine the source of the problem.

That's because much of today's complex circuitry requires an extensive array of modern, bulky, and sensitive testing equipment. Much of this cannot be economically transported. If you are dealing with a reputable company, you can usually trust the technician who tells you it will "have to go to the shop."

Still, there are certain steps you should take at this point:

  1. Ask the maximum fee you must pay if you decide not to complete the repairs due to prohibitive costs (get it in writing.)

  2. Ask about normally anticipated time periods to get to and initially check your unit; and to complete repairs if the problems are

    • (a) minor
    • (b) major


  3. Get a receipt for your unit with the following information:

    (a) Your product's make, model, and serial number

    (b) The name, address, and telephone number of the store.

    (c) The name and signature of the person accepting the unit

    (d) The kind of trouble the unit is having

    (e) If it is covered by a warranty or service contract, to what extent